Refund policy

Last updated 29 October 2026

If Plotmast isn't right for you, you can have your money back.

Within 14 days, for any reason

You can have a full refund within 14 days of any payment: a Professional licence, a year of updates, or a payment for Cloud or Team (the first one or a renewal). You don't need to give a reason.

After 14 days

After 14 days, payments aren't refunded, except where the law says otherwise or something we're responsible for has stopped Plotmast working for you. You can cancel a subscription at any time, and you keep it until the end of the time you've paid for.

How to ask

Our orders are handled by Paddle.com, our reseller and Merchant of Record, which also handles refunds. Either:

• use the link in the receipt Paddle emailed you, or go to paddle.net and find your order, or
• email us at privacy@plotmast.com with the email address you bought with, and we'll arrange it.

Refunds go back to the way you paid, usually within 5 to 10 working days of being approved.

What happens to what you bought

A refunded licence, year of updates or subscription stops working. Your stories are always yours: they stay on your computer and keep opening in the free version of Plotmast. Stories kept on our servers stay there for 90 days so you can take copies.

Your rights

This policy doesn't affect your legal rights as a consumer.